ImmForm Terms of Use

This page was last updated on October 2022

This page and any pages it links to explain IMMFORM.PHE.GOV.UK terms of use.

Please read these terms and conditions of use carefully before you start to use our site. Access and use of this site by you constitutes your acceptance of these Terms and Conditions and your agreement to abide by them. This takes effect from the date on which you first access or use this website. If you do not agree to these terms, please refrain from using our site.

1. Who we are
2. Terms of Use
3. Ordering vaccines and medicines
4. Use of Data from Surveys (Vaccines Only)
5. Information about you and your visits to our site
6. Passwords
7. Accessibility and browsers
8. Copyright 
9. Intellectual property
10. Third party copyright 
11. Linking to IMMFORM.PHE.GOV.UK
12. Linking from IMMFORM.PHE.GOV.UK
13. Prohibited uses
14. Disclaimer
15. Governing law
16. Virus protection
17. Viruses, hacking and other offences
18. Changes to these terms and conditions
19. Requests to remove content
20. Feedback or concerns
21. Service Hours
22. Changes to the Terms of Use

 

1. Who we are

The ImmForm website (IMMFORM.PHE.GOV.UK) is an internet service published by UK Health Protection Agency (UKHSA), Wellington House, 133-155 Waterloo Road, London, SE1 8UG

UKHSA is an executive agency, sponsored by the Department of Health and Social Care. The UK Health Security Agency (UKHSA) will be responsible for planning, preventing and responding to external health threats, and providing intellectual, scientific and operational leadership at national and local level, as well as on the global stage. UKHSA will ensure the nation can respond quickly and at greater scale to deal with pandemics and future threats.

The ImmForm site collects data on vaccine uptake for immunisation programmes and provides vaccine and medicine ordering facilities for the National Health Service (NHS), UK pharmaceutical wholesalers, and organisations responsible for ordering centrally-supplied vaccines/medicines in Wales, Scotland and the crown dependencies.

ImmForm service(s)’ are any services accessed via IMMFORM.PHE.GOV.UK. References in these terms to IMMFORM.PHE.GOV.UK, “site, “we” and “we” references to the ImmForm services.

Any reference in the Terms of Use to ‘you’ or ‘your’ means you (the individual) as a user of the site and this shall include registered users of the site.
 

2. Terms of Use

How you may use ImmForm services:

1. If you comply with the Terms of Use and with all relevant laws (for instance, Copyright Law, Data Protection Act 2018 and GDPR), you may use ImmForm services to access and view ImmForm content for professional use, in relation to vaccination, immunisation and supplies of medicines.
2. You are responsible for all access to the site using your login details, even if the access is by another person. Passwords must not under any circumstances be shared with anyone.
3. You agree to use the site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.
4. Any material found within the site may not be republished, posted, broadcast or transmitted publicly without the express written permission of UKHSA. Please see section ‘2.2. Use of survey data’ for more information on publishing survey data.
5. You must acknowledge the source and our copyright in cases where you supply the information to others.
6. There may be legal notices elsewhere on IMMFORM.PHE.GOV.UK that relate to how you use the site.

 

3. Ordering vaccines and medicines

UKHSA, through ImmForm, supplies products classed as `Medicinal Products’ which are regulated by the MHRA. As part of the Human Medicines Regulations 2012 we are required to undertake customer validation checks therefore we reserve the right to restrict supply of Medicinal Products to validated customers only. If you order products from us, the professional registration(s) of the individual accountable for the medicines upon delivery will be subject to an initial validation at the time of account application.  Wholesale Dealers will be required to provide their Wholesale Dealer Licence number, WDA and GDP.  These data will subsequently be re-validated in the form of a request for information.  This will enable us to qualify each account as a valid legal entity.

Staff who order vaccines should ensure they meet all necessary legal requirements for the subsequent possession of vaccines, which are prescription-only medicines (POMs). This will be covered when they are acting on behalf of a registered medical practitioner with a licence to practice or because the use of the vaccine is authorised through a patient group direction.

Use of vaccines

NHS customers who order vaccines via the site are requested to follow the policies and procedures set out in Chapter 3 of the ‘Green Book (Immunisation against infectious disease) https://www.gov.uk/government/publications/storage-distribution-and-disposal-of-vaccines-the-green-book-chapter-3’ for the correct storage and usage of vaccines and to take all reasonable steps to avoid unnecessary wastage of vaccines. Such reasonable steps include, but are not limited to:

• Rotating stock so that older vaccines closer to their expiry dates are used before stock with longer expiry dates
• Keeping no more than two to four weeks stock at any one time
• Storing vaccines in a dedicated vaccine refrigerator under locked conditions 
• Use of validated cold boxes to transport vaccines
• Maintenance of the cold chain in line with manufacturers’ recommendations.
• NHS customers who order vaccines via the site are obliged to provide information to UKHSA on vaccine use and storage, when requested to do so by UKHSA, subject to Information Standards Notices (ISNs) where appropriate.  ISNs are published by the Data Coordination Board, acting on behalf of the Department of Health and Social Care – see https://digital.nhs.uk/data-and-information/information-standards/information-standards-and-data-collections-including-extractions/publications-and-notifications/information-standards-notices for more details. Examples include: 
  • vaccine uptake data
  • vaccine stock-take data
  • cohort size data
  • vaccine incident data.

Generally, centrally purchased vaccines cannot be used for private, outbreaks, travel, or occupational health use. See Chapter 3 of the Green Book (Immunisation against infectious disease) for full details.

Vaccines can be ordered through ImmForm for outbreak purposes only where this is part of a national campaign (e.g. MMR vaccine), or if Bexsero (Meningitis B vaccine) is required. Bexsero can also be ordered for high-risk groups such as those patients with asplenia, splenic dysfunction and complement disorders.
 
Only BCG vaccine and Tuberculin Purified Protein Derivative (PPD) 2TU for intradermal (Mantoux) test are available for travel or occupational health use and available to order privately on ImmForm, which requires a private customer account number. Private customers will be invoiced for these products via NHS supply chain.  Other vaccines for private GP practices, occupational health (including occupational health vaccinations in the NHS) or travel vaccination should be purchased directly from the manufacturer, or from a vaccine wholesaler, and are not available through ImmForm. The exception is Anthrax vaccine for occupational health use which is supplied free of charge through ImmForm.

If centrally supplied vaccine is used for a purpose not authorised by UK Health Security Agency, then it should be replaced by privately purchasing the equivalent amount of vaccine, and this replacement vaccine made available for approved uses, such as the routine immunisation programme. Failure to do this may constitute fraud or theft. Vaccine misuse should be referred to the NHS Counter Fraud Authority or equivalent in devolved administrations.
 

Private accounts

UKHSA only supply private customers, subject to availability, with the following products:

• BCG vaccine (manufactured by AJ Vaccines)
• Tuberculin purified protein derivative (PPD) for intradermal (Mantoux) test (manufactured by AJ Vaccines).

These products can be ordered through ImmForm using a private account number. Private customers will be invoiced via the NHS Supply Chain.

See ImmForm helpsheet– ‘Vaccines available on ImmForm’ for further details at this link https://portal.immform.phe.gov.uk/Help-Guides.aspx

If you wish to use the site to order BCG or PPD for occupational health, you need to register for a private account. Please contact Helpdesk@immform.org.uk to register. Please allow up to five working days for registration.

Travel vaccines

The vaccines supplied through ImmForm by UKHSA are not to be used as travel vaccines. Travel vaccines should be purchased directly from the manufacturer or from a vaccine wholesaler. BCG for travel purposes should be ordered privately through ImmForm as described in Private accounts above. For further information on travel vaccines, please visit the National Travel Health Network and Centre (NaTHNaC) website at www.nathnac.org/travel/index.htm .

See ImmForm helpsheet – ‘Vaccines available on ImmForm’ for further details at this link https://portal.immform.phe.gov.uk/Help-Guides.aspx

Storage of vaccines

All vaccines are prescription-only medicines. Organisations and individuals receiving vaccines though the site should ensure that they meet all necessary legal requirements for the storage and supply of prescription-only medicines. See Chapter 3 of the ‘Green Book - https://www.gov.uk/government/publications/storage-distribution-and-disposal-of-vaccines-the-green-book-chapter-3’ (Immunisation against infectious disease) for further details.

Use of Medicines

There may be times, either in responding to a public health emergency, or to help alleviate situations when critical shortages of medicines occur, when it is necessary to make the centrally procured medicines held in UKHSA’s emergency stockpiles available for ordering through ImmForm.  These medicines will not be available on ImmForm at any other times. 
 

Expiry dates

UKHSA aim to supply vaccines and medicines with at least 3 months shelf-life upon delivery.  However, UKHSA do not guarantee any particular shelf-life, other than that the product will be in-date at the time of delivery.  Information on shelf-life is shown on the product page when products are being issued with less than 3 months shelf-life. We recommend that customers hold no more than two to four weeks stock at any one time to minimise the risk of wastage.

Ordering vaccines and medicines

The service provider contracted by UKHSA to store and deliver the vaccines and medicines ordered via the site have scheduled delivery days, arranged by postcode. In order to ensure there is sufficient time to collate and dispatch the order, the cut-off time by which the order must be placed is 11:55am two working days before the scheduled delivery date.

You are responsible for ensuring that orders are placed in good time.
 
If you miss the order cut-off time and date and need vaccine(s) on or before your next scheduled delivery day, alternative arrangements will need to be made, for example:

• the vaccination clinics are re-scheduled;
• a doctor at another practice supplies vaccine, accompanied with a patient specific direction; taking professional responsibility for the patients’ vaccinations, (a practice cannot supply vaccines to another practice without a Wholesale Dealers Licence, unless done for the care of named patients).

Out of schedule deliveries

Out of schedule deliveries disrupt the already complex delivery logistics and will not normally be considered if you have missed the ordering deadline, or to accommodate last minute rescheduling of clinics. If you are unable to order by the ordering deadline due to the general unavailability of the Site and you need the vaccines or medicines by your scheduled delivery date, then UKHSA may consider securing an “out of schedule” delivery from the distributor. This cannot be guaranteed.

UKHSA may in exceptional circumstances agree to an out of schedule delivery, if for example you have experienced a fridge failure and this will severely interfere with the vaccination of children. You are required to provide evidence of the fridge failure and details of any vaccines disposed of. See ImmForm helpsheet – ‘Fridge failures’ for further details at this link https://portal.immform.phe.gov.uk/Help-Guides.aspx

Vaccine prices

• NHS England/Prisons customers (offering vaccination under the national immunisation programme):  The costs of ImmForm orders are met by central health funds for the national immunisation programme. All prices shown on ImmForm are List Prices for illustrative purposes only and are not the contract prices paid by UKHSA.
• NHS Wales/NHS Scotland/MOD/Jersey/Guernsey/IoM Customers:  All prices shown on ImmForm are List Prices for illustrative purposes only and are not the contract prices paid by UKHSA.  NHS Supply Chain will bill the administrative offices responsible for health funds for the national immunisation programme.
• Private customers (for BCG and Tuberculin purified protein derivative (PPD) only):  The prices shown on ImmForm exclude VAT but include delivery charges.  You will be billed by NHS Supply Chain.

Medicine Prices

Medicines may or may not be supplied free of charge, depending on the customers and the circumstances for which they are being supplied.  Supply of medicines direct to the NHS, or direct via a third-party logistics provider will be free of charge and prices shown on the site will be indicative for illustrative purposes only.  
Medicines that are offered for sale to pharmaceutical wholesalers to help backfill the normal supply chain, the prices to be paid by customers will be listed on the site and later invoiced to the customer. 

 4. Use of Data from Surveys (Vaccines Only)  

Publishing data from ImmForm surveys  

1. The data on ImmForm contains results collected from national surveys and collections down to practice level data. Practice level data is not published. Users may use practice level data for local performance management but may not publish or disseminate it. Data that is aggregated at a level above practice level and already published by UKHSA may be used in publications or used for secondary analysis.?
2. Pre-release access is subject to the terms set out below to protect patient privacy and confidential information in relation to the legitimacy of the data request for the purpose of the effective discharge of official functions and research. The user agrees:

• Not to disclose or share without prior agreement, any part of the data that includes unpublished data until the data have been published as part of UKHSA’s routine vaccine coverage reports.
• Not to use access for personal gain or take any action for political advantage
• Not to use access to change or compromise the content, presentation or the timing of publication of the data
• to use the data in a manner consistent with the condition of supply
• to suppress numbers less than five in order to prevent deductive disclosure of information about individuals, which may potentially, either directly or indirectly, lead to the identification of any patient, as set out in guidelines issued by the Information Commissioners Office (ICO)
• To share data with third parties (following approval by UKHSA) following accordance with the ICO guidelines. Parties should ensure that that they have a data sharing agreement in place. The ICO guidelines relating to sharing of data can be found at: https://ico.org.uk/media/for-organisations/documents/1068/data_sharing_code_of_practice.pdf

3. If you have any further queries regarding the data on ImmForm please contact the programme specific mailboxes below:

• Adolescent Survey (HPV, MenACWY vaccine and Td/IPV ) - Adolescent@ukhsa.gov.uk
• COVID-19 surveys for frontline HCWs and GP patients - covidvacc@ukhsa.gov.uk
• DTaP/IPV/Hib+HepB, At-Risk Hepatitis B and Early MMR Survey - EarlyChildhoodBaseline@ukhsa.gov.uk
• Measles Mumps and Rubella (MMR) MMR survey - MMRcoverage@ukhsa.gov.uk
• Meningococcal ACWY -MenACWY@ukhs.gov.uk.
• Meningococcal B survey - MenB@ukhsa.gov.uk
• Pneumococcus survey - Pneumococcus@ukhsa.gov.uk
• Prenatal pertussis survey - pertussis@ukhsa.gov.uk
• Rotavirus survey - rotavirus@ukhsa.gov.uk
• Seasonal flu GP patient survey and Seasonal Flu GP childhood survey - Influenza@ukhsa.gov.uk
• Seasonal flu school childhood survey - ChildFluvac@ukhsa.gov.uk
• Seasonal flu survey for frontline HCWs - HCWvac@ukhsa.gov.uk
• Shingles survey - shingles@ukhsa.gov.uk

4. IMPORTANT: You, your organisation, UKHSA, The Department of Health and Social Care and NHS England shall not publish any information, which directly or indirectly leads to the identification of any patient as set out in guidelines issued by the ICO. The ICO guidelines relating to anonymisation of patient data are found at: https://ico.org.uk/media/for-organisations/documents/1061/anonymisation-code.pdf  .Nor should data be published that leads to the identification of individual practices as consent for this from all practices has not been obtained
5. We update IMMFORM.PHE.GOV.UK all the time. We can change or remove content at any time without notice.

Good practice guidelines for secondary analysis of data  

All appropriate caveats should be taken into consideration when interpreting data for secondary analysis. This information can be obtained by contacting UKHSA using the relevant programme specific mailboxes listed above).
 
UKHSA recommend any secondary analyses of data should follow the Office of Statistics code of practice (https://www.statisticsauthority.gov.uk/monitoring-and-assessment/code-of-practice/) and the ICO guidelines relating to anonymisation of patient data (https://ico.org.uk/media/for-organisations/documents/1061/anonymisation-code.pdf).
 

5. Information about you and your visits to our site

We collect information about you in accordance with our Privacy Policy and our Cookie Policy. By using IMMFORM.PHE.GOV.UK, you agree to us collecting this information and confirm that any data you provide is accurate.

Organisation ordering data, excluding personal data, may be shared with NHS England or NHS Business Services Authority (NHSBSA) at the request of and overseen by NHS England for use as part of verification processes, investigation or measurement exercises. 

6. Passwords

You will be provided with log in details to access parts of our site depending on your access requirements.

As a minimum, passwords you set for ImmForm systems and tools must have a level of complexity, which ensures hackers or malicious software cannot easily guess them.  They should:

• Be at least 14 characters long
• Not contain your user name, real name, or organisation name.
• Not contain a complete word.
• Be significantly different from previous passwords.
• Contains a mixture of characters including, upper case, lower case, numbers and symbols found on the keyboard (e.g. {, !, %, *, etc.)

Passwords must not under any circumstances be shared with anyone. If your colleagues need access to the site, they should register for their own account.
You are solely responsible for keeping your ImmForm account username and password confidential and you are responsible for all activity that occurs under your ImmForm account.

7. Accessibility and browsers

To access ImmForm you will need to register for an account please see the ImmForm helpsheet – ‘How to register’ at https://www.w3.org/ Level AA guidelines for accessibility and we are committed to maintaining and improving the accessibility of our site.

We endeavour to ensure that our sites have been tested on all commonly used browsers (by this we mean Microsoft Edge and Google Chrome) and on a number of screen readers, but please note that you may see inconsistencies in the presentation of pages if you are using an older or deprecated version of a browser. You can use ImmForm services on a variety of compatible devices however; some of the features and functionalities may not be available on all devices. We make no guarantee that all or any features will work on any particular device.

For ImmForm system requirements please see ImmForm helpsheet – ‘Troubleshooting Access to ImmForm’ at https://portal.immform.phe.gov.uk/Help-Guides.aspx

You are solely responsible for paying all expenses you may incur when you access or use the site or access, upload or download ImmForm content including your internet or data service provider charges and any excess charges to that provider if you have a limit on the amount of data you can download together with all costs of the equipment and software you need to connect to and use the Site. UKHSA is not responsible if your equipment or software is not compatible with the site.

If you encounter any accessibility issues with this website, please let us know at Helpdesk@immform.org.uk

Please note that we cannot guarantee the accessibility of third party websites, documents and multimedia content that we may link to.

8. Copyright

UKHSA reserves all of its rights in ImmForm content and ImmForm services. You must acknowledge the source and our copyright in cases where you supply the information to others. Please see section 2 for more information on how you may use ImmForm services.

9. Intellectual property

The names, images and logos identifying ImmForm (registered and unregistered) are proprietary marks. UKHSA reserves all of its rights in ImmForm content and ImmForm services. If you wish to copy or use the ImmForm logo, you must get prior approval from the UKHSA branding team.

You will need to tell us how and why you wish to use our logos. Please include your contact details: name, address, telephone number and email.

10. Third party copyright

The permission to reproduce protected material does not extend to the material on this site, which is identified as being the copyright of a third party or for any photographic images. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

11. Linking to IMMFORM.PHE.GOV.UK

We welcome and encourage other websites to link to IMMFORM.PHE.GOV.UK

You must contact us for permission if you want to either:

• charge your website’s users to click on a link to any page on IMMFORM.PHE.GOV.UK
• say your website is associated with or endorsed by IMMFORM.PHE.GOV.UK or another government department or agency.

UKHSA reserves the right to move or change its website URLs at any time in order to meet changing business needs and to continually improve its online service.

12. Linking from IMMFORM.PHE.GOV.UK

IMMFORM.PHE.GOV.UK links to websites that are managed by other government departments and agencies, service providers or other organisations. We do not have any control over the content on these websites.
 
We are not responsible for:

• the protection of any information you give to these websites
• any loss or damage that may come from your use of these websites, or any other websites they link to

You agree to release us from any claims or disputes that may come from using these websites.
 
You should read all terms and conditions, privacy policies and end user licences that relate to these websites before you use them.

13. Prohibited uses

You agree to use IMMFORM.PHE.GOV.UK only for lawful purposes. You must also use it in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else. You may NOT use ImmForm services to do any of the following:

1. You may not infringe or try to infringe the privacy or other rights of other ImmForm Services users. This includes your storing or trying to store personal data or usage details of other ImmForm services users, other than the name, email address and telephone number of designated contacts (for example an NHS England Screening and Immunisation Coordinator).

2. You may not infringe any applicable law (for instance copyright law) when using ImmForm services.

3. You agree to use ImmForm services and access, download and/or view the content of the site as supplied to you by UKHSA and you may not and/or assist anyone to, or attempt to, reverse engineer, decompile, disassemble, adapt, modify, copy, reproduce, lend, hire, rent, perform, sub-license, make available to the public, create derivative works from, broadcast, distribute, commercially exploit, transmit or otherwise use in any way ImmForm services and/or content in whole or in part except to the extent permitted in these Terms of Use and at law.

4. You may not directly or indirectly charge others for accessing or viewing any content of the site, or commercialise or attempt to re-sell the content of the site in any way, which includes advertising or selling any goods and services that offer content of the site including any third party software applications.

5. You may not directly or indirectly suggest any endorsement or approval by UKHSA of a product or service (for instance, a personal website) or any non-UKHSA entity, product or content or any belief or opinion expressed within a product or service.

6. You may not disrupt or try to disrupt ImmForm services. You agree not to use ImmForm services to and/or in connection with the site, distribute software viruses or other harmful programs which may damage the operation of or to monitor the use of any hardware, software or equipment, or use ImmForm services to engage in harmful, harassing or otherwise objectionable activity, including activity inhibiting access to ImmForm services by others.

7. You may not harass or cause distress or inconvenience to any other person using ImmForm services or transmit obscene or offensive content or disrupt the normal flow of dialogue within ImmForm services.

8. You may not display ImmForm content where it is on or in connection with Excluded products or services, namely products or services which:

• contain pornography and sexually explicit content
• contain offensive text or images
• incite hatred whether based on race, religion, gender, sexuality or otherwise, or promote, encourage or facilitate anti-social behaviour,
• contain gratuitous violence or promote, encourage or facilitate violence
• promote, encourage or facilitate terrorism or other activities that risk national security
• discriminate against any specific social group or otherwise exploit vulnerable sections of society
• promote, facilitate or encourage illegal activity
• are misleading, defamatory, or that contain illegal, or otherwise actionable content under UK law
• infringe individual privacy
• put the welfare of children at risk
• promote the tobacco industry or the armaments industry (including gun clubs)
• bring UKHSA into disrepute.

6. This list is not exhaustive and may be amended by UKHSA from time to time (collectively referred to as ‘Excluded products or services’).

14. Disclaimer

While we make every effort to keep IMMFORM.PHE.GOV.UK up to date, UKHSA do not provide any guarantees, conditions or warranties that the information will be:

• current
• secure
• accurate
• complete
• free from bugs or viruses
• available or be uninterrupted

The site and material relating to government information, products and services (or to third party information, products and services), is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and quality, completeness and accuracy of any content.
 
While we have tried to provide accurate and timely information, there may be technical or factual inaccuracies and typographical errors, for which we apologise and we accept no liability for any inaccuracies or omissions on the site to the extent permitted by law. We reserve the right to make changes and corrections to the content of the site at any time, without notice.
 
UKHSA reserves its right to modify, suspend or discontinue all or part of any ImmForm service or any part of the ImmForm content without giving you any notice.

UKHSA has taken great care to present the products on the site as accurately as possible but the images you see will, of course, depend on the display and colour capabilities of your viewing equipment. Consequently, we cannot guarantee that the product images that you see on the site will accurately reflect the appearance of the actual merchandise.

Any commentary, opinions or other materials included in ImmForm content are not intended to amount to advice on which you should rely. We do not publish advice on IMMFORM.PHE.GOV.UK . You should get professional or specialist advice before doing anything based on the content.

Although we may from time to time monitor postings, transmissions, and the like on the site we are under no obligation to do so and assume no responsibility or liability arising from the content of any such postings, transmissions nor for any error, omissions, infringement, defamation, obscenity, or inaccuracy contained in any information within such locations on IMMFORM.PHE.GOV.UK
We are not liable for any loss or damage that may come from using IMMFORM.PHE.GOV.UK . This includes:

• any direct, indirect or consequential losses
• any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise
• the use of IMMFORM.PHE.GOV.UK and any websites that are linked to or from it
• the inability to use IMMFORM.PHE.GOV.UK and any websites that are linked to or from it
• any loss which is indirect or a side effect of the main loss or damage and which UKHSA and you could not anticipate nor expect to happen when you started using the Site, for instance if you lose revenue or salary, profit, opportunity or reputation
• provided UKHSA complies with the ImmForm Privacy Policy, any loss of data or damage to your device or software, and
• any loss or damage if ImmForm services are not provided to you or are interrupted or suspended or if UKHSA does not comply with the Terms of Use because of events beyond UKHSA's control, such as an act of God, accident, fire, lockout, strike or other official or unofficial labour dispute, civil commotion, rule or order or act of government or other act or event beyond the reasonable control of PHE.

This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that it might happen. This includes (but isn’t limited to) the loss of your:

• income or revenue
• salary, benefits or other payments
• business
• profits or contracts
• opportunity
• anticipated savings
• data
• goodwill or reputation
• tangible property
• intangible property, including loss, corruption or damage to data or any computer system
• wasted management or office time

We may still be liable for:

• death or personal injury arising from our negligence
• fraudulent misrepresentation
• any other liability which cannot be excluded or limited under applicable law

Notwithstanding any other provision nothing in these Terms of Use is intended to exclude or limit any liability that may not by law be excluded or limited, and in particular none of the exclusions and limitations in this paragraph are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded, nor in any way to exclude or limit liability to you for death or personal injury resulting from UKHSA’s negligence or that of UKHSA’s employees or agents. For further information about your legal rights, you can contact your local authority Trading Standards Department or Citizens Advice Bureau.

We are not liable if we fail to comply with these terms and conditions because of circumstances beyond our reasonable control.

We might decide not to exercise or enforce any right available to us under these terms and conditions. We can always decide to exercise or enforce that right at a later date. Doing this once will not mean we automatically waive the right on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will still apply.

You may not assign, sub-license or otherwise transfer any of your rights and obligations in the Terms of Use to any other person.

15. Governing law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

Any dispute you have which relates to these terms and conditions, or your use of IMMFORM.PHE.GOV.UK (whether it be contractual or non-contractual); will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Virus protection

We make every effort to check and test IMMFORM.PHE.GOV.UK for viruses at every stage of production. You must make sure that the way you use IMMFORM.PHE.GOV.UK does not expose you to the risk of viruses, malicious computer code or other forms of interference, which can damage your computer system. It is always wise for you to run an anti-virus program on all material downloaded from the Internet.

We are not responsible for any loss, disruption or damage to your data or computer system that might happen when you use IMMFORM.PHE.GOV.UK

17. Viruses, hacking and other offences

• When using IMMFORM.PHE.GOV.UK , you must not introduce viruses, Trojans, worms, logic bombs or any other material that is malicious or technologically harmful.
• You must not try to gain unauthorised access to IMMFORM.PHE.GOV.UK , the server on which it is stored or any server, computer or database connected to it.
• You must not attack IMMFORM.PHE.GOV.UK in any way. This includes denial-of-service attacks.
• We will report any attacks or attempts to gain unauthorised access to IMMFORM.PHE.GOV.UK  to the relevant law enforcement authorities and share information about you with them.

18. Changes to these terms and conditions

Please check these terms and conditions regularly as we can update them at any time without notice.

Access and use of this site by you constitutes your acceptance of these Terms and Conditions if you continue to use IMMFORM.PHE.GOV.UK after the terms and conditions have been updated. If you do not agree to these terms, please refrain from using our site.

We will aim to advertise major changes to the Terms and Conditions in the Vaccine update newsletter, which is published on the GOV.UK website at www.gov.uk/government/organisations/public-health-england/series/vaccine-update .

19. Requests to remove content

You can ask for content to be removed from IMMFORM.PHE.GOV.UK. We will only do this in certain cases, e.g. if it breaches copyright laws, contains sensitive personal data or material that may be considered obscene or defamatory.

Contact us on Helpdesk@immform.org.uk to ask for content to be removed. You will need to send us the web address (URL) of the content and explain why you think it should be removed. We will reply to let you know whether we will remove it

20. Feedback or concerns

If you have any questions about the Terms of Use or your use, you may find the answer on the ImmForm helpsheets published at https://portal.immform.phe.gov.uk/Help-Guides.aspx. If you cannot find the answer there, or if you have any comments or complaints about the site, you can contact the ImmForm Support Team at:

ImmForm Service Manager
UK Health Security Agency
Nobel House
17 Smith Square
London
SW1P 3JR

Email: helpdesk@immform.org.uk
Telephone: 0207183 8580

You can also use the feedback option provided on the site.

21. Service hours

The service hours for the site are 9:00am to 5:00pm on working days (any weekday from Monday to Friday inclusive, except those days that are Bank Holidays in England). The site is usually available outside of these hours. However, we cannot guarantee that the site or any individual function or feature of the site will be available during and after service hours.

If there is scheduled upgrading and/or maintenance work during service hours, advance notice will be given wherever possible. Outside service hours, the site may be unavailable without notice.

22. Changes to the Terms of Use

Please check these terms and conditions regularly. We can update them at any time without notice.

You’ll agree to any changes if you continue to use IMMFORM.PHE.GOV.UK after the terms and conditions have been updated.